Taco Cabana

We went to Taco Cabana last night for diner. Taco Cabana is my favorite of the quick restaurants. Their food has always been good, hot, and not "fast food". There are no other restaurants that serve Tex-Mex in a quick way and do it this good. The closest one to my house is about 10 miles away so I usually only go there once in a while. I went twice in the last three Sundays and the experience was not good. They were very busy and had way too few people working to handle the load. Because of them being busy and understaffed the restaurant was a mess; and with their open kitchen you get to see it in all its glory and horror. Like the Sundays past this night was not good. They did not have as many people waiting but we could tell they were still recovering from the rush. They told us they were out of queso. Now how is that possible? The kitchen, salsa bar and soda bar was a mess. There still had a good ten people waiting for food. We got our food close to 30 minutes later but they were able to find some queso somewhere, so that helped. I did return one taco because it was very cold and "off" tasting.

The problem is there are too few Taco Cabana's around the Richardson, Plano, Allen, Frisco areas (map). The few that are around get killed and their quality suffers. I see this a lot in people that have not had Taco Cabana in Austin or San Antonio they continue to have bad experiences and after a while refuse to go. We need everyone to send an email to Taco Cabana Web Site and let them know that the restaurants currently in the north Dallas area are hurting the chain and they must open more restaurants. I personally will not attend another north Dallas location until they fix there local problems and build more locations.